How to use Snovai
Everything you can do once you are connected to your ServiceNow instance.
Snap Issue
Hit Snap Issue on any ServiceNow page and Snovai reads the page structure, pulls relevant sys_log entries, and checks flow execution history in one click. No switching tabs, no copying sys_ids, no manual digging. You get full context delivered directly to the chat.
One click gathers page context, logs, and flow execution signals.
Screenshot and ask
Click the camera icon in the Snovai input bar to capture your ServiceNow tab instantly. No snipping tool, no saving files, no uploading. One click attaches the screenshot and you can type your question alongside it. You can also paste directly from your clipboard using Control V or Command V.
Attach a screenshot in one click and ask questions about what you see.
Deep Investigation
When you describe a failure, Snovai automatically checks a curated knowledge base of real implementation patterns before responding. If your issue matches a known pattern, Snovai opens with what is typically at play before querying your instance. This covers undocumented gotchas across Flow Designer, HRSD, SPM, CMDB, Security, Integrations, and more.
Known failure patterns surfaced before your instance is even queried.
Pin a plan and work through it
When Snovai gives you a multi-step implementation plan, pin it as a checklist with one click. The plan appears as an overlay so you can check off steps as you work without losing your place in the conversation. Your progress is saved across the session.
Lost the steps somewhere in the chat? Pin the plan and check off as you go.
Multi-session conversations
Each conversation remembers context. Ask a follow-up question and Snovai knows what you were just looking at. Sessions are isolated per tab and persist through navigation. Pick up exactly where you left off across any device.
Sessions persist and context carries through every follow-up question.
Fix scripts without guessing
Snovai reads the exact error, identifies the line, and tells you what to change. No Googling, no trial and error. Paste the fix and move on.
Exact line, clear fix. Paste it and continue.
Ready to get started?
Connect your instance and run your first query in minutes.