Privacy Policy

1. Information We Collect

We collect your email address when you create an account. We store encrypted ServiceNow instance credentials locally in your browser using AES-256 encryption scoped to your user ID. We store conversation history in our database tied to your user ID.

2. How We Use Your Information

Your email is used for account authentication and product communications. Your ServiceNow credentials are used solely to query your instance on your behalf. Conversation history is stored to provide session continuity within the product.

3. Data Storage and Security

ServiceNow credentials are encrypted with AES-256 and stored in your browser using Chrome local storage. They are never stored on our servers in plain text. Conversation history is stored in Supabase with row-level security scoped to your user ID.

4. Third Party Services

We use Anthropic Claude API for AI processing under zero data retention terms. Anthropic does not use your data to train their models. We use Supabase for authentication and session storage. No data is sold or shared with advertisers or any other third parties.

5. Data Retention

Conversation history is retained until you delete it. Credentials are stored only in your browser and can be cleared at any time from the settings panel.

6. Your Rights

You may request deletion of your account and all associated data by emailing hello@snovai.pro. We will process deletion requests within 30 days.

7. Contact

For privacy-related questions or requests email hello@snovai.pro.

8. Changes to This Policy

We may update this policy as the product evolves. Continued use of Snovai after changes constitutes acceptance of the updated policy.