Getting started with Snovai

1. Step 1

   Create a read-only service account

   snovai.readonly Copy

   In your ServiceNow instance, go to User Management and create a new user. Use the recommended user ID above (or your own, if you prefer). Assign the roles: snc_read_only and itil. Do not assign admin. This account will be used by Snovai to query your instance securely.

2. Step 2

   Generate credentials

   Set a strong password for the service account. Note down the instance URL, username, and password. You will need these in the next step.

3. Step 3

   Connect your instance

   Open the Snovai sidebar inside ServiceNow. Go to Settings and enter your instance URL, username, and password. Click Connect. You should see API Connected in the top bar.

   

4. Step 4

   Run your first query

   Once connected, try asking Snovai something like "Show me the last 5 incidents assigned to me" or "Check the sys_log for errors in the last hour." Snovai will query your live instance and return real data.

5. Step 5

   Explore Snovai's Features

   See all the ways you can use Snovai to query your instance, debug issues, and build faster.

   Explore Snovai's Features